Q: How to purchase goods?
A: Buyers can contact us for purchase through online customer service or email, etc.
Q: What fees does the buyer need to pay?
A: Individual buyers: They need to pay for the goods and transportation costs. The cost of the goods is subject to the amount displayed on the website page. For transportation costs, please contact us to obtain the corresponding quotation.
Enterprise buyers: They need to pay for the goods, transportation costs, and related taxes and fees. However, if you have your own cargo transportation agency, you only need to pay for the goods. The cost of the goods will be quoted based on the actual purchase quantity. The quotation methods include EXW, FOB and CIF.
Note: The product prices displayed on the website page are only the factory prices of the products and do not include shipping fees or other charges.
Due to the high cost of international logistics transportation and the varying logistics transportation fees at different times and in different regions, the transportation cost of goods needs to be paid separately.
Q: What should I do if the order payment fails?
A: Due to the financial risk control reasons of the payment platform, some buyers may experience payment failures. At this point, the buyer can choose to change the payment channel or seek someone else to purchase on their behalf. If the problem remains unsolved, you can contact us for a solution.
Q: What are the ways to pick up the goods?
A: If individual buyers and business buyers request door-to-door delivery, we will be responsible for transporting the goods directly to the location designated by the buyers.
If the payment method of the enterprise buyer is EXW, the buyer shall be responsible for the entire transportation and bilateral customs clearance. If the payment method of the enterprise buyer is FOB, after the goods are transported to the ports within China, the buyer’s freight forwarder shall be fully responsible for the international logistics transportation, customs clearance at the destination port and the last-mile logistics. If the payment method of the enterprise buyer is CIF, after the goods are transported to the buyer’s domestic port, the buyer shall be fully responsible for the customs clearance at the destination port and the last-mile logistics.
Q: How long is the production cycle of the goods after placing an order?
A: For ordinary goods, production and shipment will be arranged within 7 days after placing an order based on the order payment sequence. The shipment time is determined by the purchase quantity. For customized products, the production cycle is 10 to 25 working days (subject to the specific requirements for product customization).
Note: The production cycle may be extended due to order volume, holidays or force majeure factors.
Q: How long does the logistics transportation take?
A: If you have your own transportation agent, the delivery time will be determined by your transportation agent. If you use our transportation agent, the goods will be delivered within 25 to 55 working days after shipment (subject to the speed of international logistics and the distance to the receiving address).
Q: Will the delivery time be affected during holidays or promotional periods?
A: Production and logistics may be suspended or delayed. The specific arrangements will be subject to the actual notice. However, except for major festivals when shipping is suspended, normal shipping is carried out at all other times, and shipping is also normal on weekends.
Q: Do I need to purchase an additional adapter for charging?
A: Generally, it’s not necessary. We have already configured different chargers for different countries. The common ones are European standard and American standard.
Q: How to apply for product customization services?
A: Customized demands can be provided to merchants through email or online customer service, etc.
Q: Which parts support customization?
A: Customized appearance [body color, body style, labeling, etc.] Function customization [Add storage baskets/hooks, change the direction of the brake handle (left/right hand), add functional accessories (such as storage baskets, etc.)]
Note: There may be slight color differences in custom colors due to batch variations, which is a normal phenomenon.
Q: Are there any purchase quantity requirements for product customization?
A: Customizing the body color requires a minimum purchase quantity of 10 units. The body style is customized according to the specific requirements of the buyer. There is generally no purchase quantity requirement for function customization.
Q: How is the customization fee calculated?
A: It needs to be calculated based on the specific requirements of the buyer. You can contact us for a quotation.
Q: What does after-sales service include?
A: Provide remote technical support for product installation, usage and maintenance through online communication and means such as documents and video materials.
Q: What should I do if I find that the goods do not match the order upon receipt?
A: We support buyers to inspect the goods on the spot. If the goods are found to be damaged, they can refuse to accept them and contact the seller. If the logistics shows that the goods have been signed for but have not actually been received, you need to contact the express company to confirm the information of the signatory, and at the same time contact the seller for assistance in handling the situation. If the quantity and model of the goods do not match the order, you can contact the seller for handling. Customized products, due to their personalized production, require buyers to carefully check the design draft and the physical sample before placing an order. Generally, refunds from buyers are not supported.
Note: Due to possible color differences in photo shooting, we do not support buyers’ requests for returns due to color differences.
Q: Is it supported to modify the delivery address after placing an order?
A: It depends on the shipping time. If the buyer requests to change the address before the goods are dispatched, they can contact us to modify the address without incurring any additional charges.
However, if the buyer requests to change the address after the goods are dispatched, the buyer will need to pay an additional forwarding fee.
Q: How long is the response time for after-sales service?
A: After receiving your feedback, we will reply to your question within 24 hours.
Q: Is there a charge for after-sales service?
A: If it only involves technical remote support, there is no charge. If the replacement of spare parts is involved, the buyer needs to pay for the spare parts and transportation costs.
Q: Can the goods be returned?
A: Buyers can return non-customized goods before they are dispatched from the factory. After non-customized goods are dispatched from the factory, due to the high international shipping costs, buyers are generally not supported to return the goods. If the seller agrees to return the goods after negotiation between both parties, the buyer should ensure that the goods do not affect secondary sales; otherwise, the buyer’s return will not be supported. Customized products involve personalized production. Buyers need to carefully check the design draft and the physical sample before placing an order. Generally, refunds are not supported for buyers.
Note: Due to the possibility of color distortion in image shooting, the product does not support returns caused by inconsistent colors. Please consider carefully before purchasing.
Q: Who will bear the return shipping cost?
A: Due to the high international freight charges, the international logistics and transportation costs for the returned goods shall be borne by the buyer.
Q: How much will be refunded for returned goods?
A: Due to the high international shipping costs, for returnable goods, the seller only refunds part of the amount of the goods and does not refund the shipping fees.
Q: What are the reasons for the failure of a refund after a return?
A: If the value of the product is reduced due to the buyer’s return (such as damaged packaging), thereby affecting its resale, the seller can refuse a refund. We suggest that you ensure the goods are in good condition before returning them and use compliant packaging to avoid disputes.
Q: How long is the period during which returns are allowed?
A: For no-reason returns, an application can be made within 7 days from the date of signature for receipt. For returns due to quality issues of the goods, please apply on the day of signature for the goods and provide photos of the problem.
Q: How long does it take for the refund to arrive in the account?
A: For unshipped goods, the refund amount will be returned to the buyer’s payment account along the original payment route. The arrival time depends on the buyer’s payment channel. For dispatched goods, the refund will be processed within 7 working days after the seller receives the returned goods and confirms that there are no errors.
Q: What items should be kept when returning goods?
A: The product itself, original packaging, accessories, gifts (if any), invoice or receipt; If the packaging is damaged, please try to protect the product with other packaging to avoid damage during transportation.
Q: How to apply for a return?
A: Before returning the goods, you can contact us via email, online customer service, etc.
Q: How to purchase goods?
A: Buyers can contact us for purchase through online customer service or email, etc.
Q: What fees does the buyer need to pay?
A: Individual buyers: They need to pay for the goods and transportation costs. The cost of the goods is subject to the amount displayed on the website page. For transportation costs, please contact us to obtain the corresponding quotation.
Enterprise buyers: They need to pay for the goods, transportation costs, and related taxes and fees. However, if you have your own cargo transportation agency, you only need to pay for the goods. The cost of the goods will be quoted based on the actual purchase quantity. The quotation methods include EXW, FOB and CIF.
Note: The product prices displayed on the website page are only the factory prices of the products and do not include shipping fees or other charges.
Due to the high cost of international logistics transportation and the varying logistics transportation fees at different times and in different regions, the transportation cost of goods needs to be paid separately.
Q: What should I do if the order payment fails?
A: Due to the financial risk control reasons of the payment platform, some buyers may experience payment failures. At this point, the buyer can choose to change the payment channel or seek someone else to purchase on their behalf. If the problem remains unsolved, you can contact us for a solution.
Q: What are the ways to pick up the goods?
A: If individual buyers and business buyers request door-to-door delivery, we will be responsible for transporting the goods directly to the location designated by the buyers.
If the payment method of the enterprise buyer is EXW, the buyer shall be responsible for the entire transportation and bilateral customs clearance. If the payment method of the enterprise buyer is FOB, after the goods are transported to the ports within China, the buyer’s freight forwarder shall be fully responsible for the international logistics transportation, customs clearance at the destination port and the last-mile logistics. If the payment method of the enterprise buyer is CIF, after the goods are transported to the buyer’s domestic port, the buyer shall be fully responsible for the customs clearance at the destination port and the last-mile logistics.
Q: How long is the production cycle of the goods after placing an order?
A: For ordinary goods, production and shipment will be arranged within 7 days after placing an order based on the order payment sequence. The shipment time is determined by the purchase quantity. For customized products, the production cycle is 10 to 25 working days (subject to the specific requirements for product customization).
Note: The production cycle may be extended due to order volume, holidays or force majeure factors.
Q: How long does the logistics transportation take?
A: If you have your own transportation agent, the delivery time will be determined by your transportation agent. If you use our transportation agent, the goods will be delivered within 25 to 55 working days after shipment (subject to the speed of international logistics and the distance to the receiving address).
Q: Will the delivery time be affected during holidays or promotional periods?
A: Production and logistics may be suspended or delayed. The specific arrangements will be subject to the actual notice. However, except for major festivals when shipping is suspended, normal shipping is carried out at all other times, and shipping is also normal on weekends.
Q: Do I need to purchase an additional adapter for charging?
A: Generally, it’s not necessary. We have already configured different chargers for different countries. The common ones are European standard and American standard.
Q: How to apply for product customization services?
A: Customized demands can be provided to merchants through email or online customer service, etc.
Q: Which parts support customization?
A: Customized appearance [body color, body style, labeling, etc.] Function customization [Add storage baskets/hooks, change the direction of the brake handle (left/right hand), add functional accessories (such as storage baskets, etc.)]
Note: There may be slight color differences in custom colors due to batch variations, which is a normal phenomenon.
Q: Are there any purchase quantity requirements for product customization?
A: Customizing the body color requires a minimum purchase quantity of 10 units. The body style is customized according to the specific requirements of the buyer. There is generally no purchase quantity requirement for function customization.
Q: How is the customization fee calculated?
A: It needs to be calculated based on the specific requirements of the buyer. You can contact us for a quotation.
Q: What does after-sales service include?
A: Provide remote technical support for product installation, usage and maintenance through online communication and means such as documents and video materials.
Q: What should I do if I find that the goods do not match the order upon receipt?
A: We support buyers to inspect the goods on the spot. If the goods are found to be damaged, they can refuse to accept them and contact the seller. If the logistics shows that the goods have been signed for but have not actually been received, you need to contact the express company to confirm the information of the signatory, and at the same time contact the seller for assistance in handling the situation. If the quantity and model of the goods do not match the order, you can contact the seller for handling. Customized products, due to their personalized production, require buyers to carefully check the design draft and the physical sample before placing an order. Generally, refunds from buyers are not supported.
Note: Due to possible color differences in photo shooting, we do not support buyers’ requests for returns due to color differences.
Q: Is it supported to modify the delivery address after placing an order?
A: It depends on the shipping time. If the buyer requests to change the address before the goods are dispatched, they can contact us to modify the address without incurring any additional charges.
However, if the buyer requests to change the address after the goods are dispatched, the buyer will need to pay an additional forwarding fee.
Q: How long is the response time for after-sales service?
A: After receiving your feedback, we will reply to your question within 24 hours.
Q: Is there a charge for after-sales service?
A: If it only involves technical remote support, there is no charge. If the replacement of spare parts is involved, the buyer needs to pay for the spare parts and transportation costs.
Q: Can the goods be returned?
A: Buyers can return non-customized goods before they are dispatched from the factory. After non-customized goods are dispatched from the factory, due to the high international shipping costs, buyers are generally not supported to return the goods. If the seller agrees to return the goods after negotiation between both parties, the buyer should ensure that the goods do not affect secondary sales; otherwise, the buyer’s return will not be supported. Customized products involve personalized production. Buyers need to carefully check the design draft and the physical sample before placing an order. Generally, refunds are not supported for buyers.
Note: Due to the possibility of color distortion in image shooting, the product does not support returns caused by inconsistent colors. Please consider carefully before purchasing.
Q: Who will bear the return shipping cost?
A: Due to the high international freight charges, the international logistics and transportation costs for the returned goods shall be borne by the buyer.
Q: How much will be refunded for returned goods?
A: Due to the high international shipping costs, for returnable goods, the seller only refunds part of the amount of the goods and does not refund the shipping fees.
Q: What are the reasons for the failure of a refund after a return?
A: If the value of the product is reduced due to the buyer’s return (such as damaged packaging), thereby affecting its resale, the seller can refuse a refund. We suggest that you ensure the goods are in good condition before returning them and use compliant packaging to avoid disputes.
Q: How long is the period during which returns are allowed?
A: For no-reason returns, an application can be made within 7 days from the date of signature for receipt. For returns due to quality issues of the goods, please apply on the day of signature for the goods and provide photos of the problem.
Q: How long does it take for the refund to arrive in the account?
A: For unshipped goods, the refund amount will be returned to the buyer’s payment account along the original payment route. The arrival time depends on the buyer’s payment channel. For dispatched goods, the refund will be processed within 7 working days after the seller receives the returned goods and confirms that there are no errors.
Q: What items should be kept when returning goods?
A: The product itself, original packaging, accessories, gifts (if any), invoice or receipt; If the packaging is damaged, please try to protect the product with other packaging to avoid damage during transportation.
Q: How to apply for a return?
A: Before returning the goods, you can contact us via email, online customer service, etc.